Frequently ask questions

Visa

  • What should I have to do before applying for a domestic laborer visa ?

    Requester should be registered in Absher system. For more information on Absher registration Click here

    Pay domestic laborer visa fee (2000SAR) through Sadad or an ATM before uploading request

    Make sure to pay all traffic violations before uploading request

  • How to pay for visa issuing fee?

    Payment occurs through Sadad or an ATM before request is uploaded

  • What are the required documents to upload visa issuing request?

    Attach what proves financial capability either by bank certificate or salary certificate

    All attached documents must be under the requester’s name

  • How to apply through the visa issuing service?

    Visit website https://visa.musaned.gov.sa

    Select ‘new username’

    Fill out application

    ID number

    First name

    Last name

    Date of birth

    Password: Please choose password that contains letters, numbers, and characters (e.g. Az%123456789)

    Password confirmation: Please reenter chosen password

    Mobile: Mobile number registered in Absher

    E-mail

    You will be receiving your verification code via mobile number after registration

    Please enter verification code

    You will be registered in domestic laborers electronic visa issuing system

    Select ‘Domestic workers visa services’

    Select ‘New visa’

    Fill out application

    Job

    Nationality

    Point of arrival

    Financial capability proof (Salary certificate or bank statement)

    Upload attachments

    Enter monthly salary: number must be identical to attachments

    Select: Send request'

    You will be notified about the request status in one working day through email

  • Is there an age limit for the requester?

    Age limit only applies to the single citizen in which the requester’s age should be older than 25 years. There is no age limit for other categories

  • Does Musaned system supports visa issuing for people with special needs?

    For the purpose of supporting this precious category of society, The ministry of Labor and the Ministry of Social Affairs exempt people with special needs from paying the visa fees (2000 SAR).Unfortunately, the system does not provide this service at the moment and it is working on including it in the near future،

  • What are the reasons for rejecting issuing visas for domestic workers?

    ‘Financial capability does not allow issuing a visa’

    Based on ‘domestic workers recruitment regulations’, measuring the financial capability is based on two factors: the first factor is the number of issued and active visas for the requester at the time of the request. The second factor is the number of the domestic workers currently at the requester custody. The minimum salary amount and bank statement differs according to the applied number of visas.

    ’Attached documents are not complete'

    Based on ‘domestic workers recruitment regulations’, it is required to attach all pages of the following documents: bank statement or salary certificate. Names on documents should be identical to the requester’s name.

    ’Attached documents are not clear'

    Attached documents must be clear and shows all required information clearly.

    'Number of issued visas exceeded the allowed limit'

    Based on ‘domestic workers recruitment regulations’, there is a limit on the number of visas according to category (issued and active currently and to be issued) allowed for the requester.

    'Request cannot be completed due to traffic violations on the requester'

    Requester must pay for previous traffic violations.

    'Request cannot be completed due to unpaid visa fees'

    Requester must pay domestic worker visa fee (2000) SAR

    'One of the attached documents does not have the same name as the requester'

    All attached documents must be under the requester’s name.

    ’Bank statement is old'

    Bank statement should be for the last 6 months. Bank statement should not be older than 3 months from the application date.

    ' Bank statement is incomplete’

    All bank statement pages should be available to complete request

    Current balance should be enough for number of applied visas.

    ' Non-Saudi family should apply using salary certificate only'

    Based on ‘domestic workers recruitment regulations’, Non-Saudi families should prove financial capability through salary certificate.

    'Signature of requester and stamp should be on the salary certificate'

    In order to accept the salary certificate, it must contain the requester’s signature and the stamp. (Salary amount, date of hiring for private sectors must be no less than 3 months)

    'Social status of requester does not allow issuing a visa for the chosen job'

    Based on ‘domestic workers recruitment regulations’, individuals are allowed to recruit according to their social status.

    'Single citizens must be at least 25 years old to make a request'

    Based on ‘domestic workers recruitment regulations’, if the requester is single, he or she must be at least 25 years old.

    ‘Please modify social status at the ministry of interior’

    In order to accept the request, information of requester should be correct and identical to the attached documents 

  • Are there any rejection reasons not mentioned above?

    Yes, in case the requester has several previous requests during the year and the services of the domestic workers are transferred to others over the duration of the contract.

    In case the requester is prohibited from issuing visas due to previous legal issues regarding workers

  • What is the next step after issuing the visa?

    visit Musaned website and search for service providers and contact them through the phone or visit their office https://goo.gl/tET6Xv

    Sign the contract and pay 25% of the Istiqdam fees agreed between the two parts in advance

    In the event of the arrival of the domestic worker late by two months, head to the office or call 19911 and report the delay and bring proof

  • Does the system show all visas under my name?

    The system shows all requests issued through the electronic system for individuals only. The system does not show requests for government or private Istiqdam offices

Contracting

  • What is the duration of a domestic laborer’s trial period?

    The two parties may agree to place the domestic laborer under trial for no longer than 90 days, whereby the employer can check the laborer’s competency and behavior.

  • Can a domestic laborer be placed under trial period more than once?

    An employer cannot place a domestic laborer under trial period more than once unless both parties agree that the laborer would do a different job than the original one.

  • Would the employer be compensated if the domestic laborer refuses to work for them for no valid reason?

    The recruitment office/company commits to deporting the laborer, issuing another visa and paying all its fees in order to recruit a replacement within the period specified in the “mediation services” contract. The recruitment office has to pay all expenses related to this procedure, including providing the replacement for the same salary that has been agreed upon earlier.

  • In which cases is the recruitment office/company obliged to provide a replacement within the terms and conditions agreed upon in the “mediation services” contract?

    1- When the laborer refuses to work for reasons not related to the employer. 2- When the laborer refuses to perform their duties according to the contract that has been signed with the employer. 3- When the laborer lacks the experience required by the employer in the “mediation services” contract. 4- When the laborer has an illness and cannot perform their job or when the medical tests report is found to be inaccurate. 5- When the laborer leaves their job for reasons not related to the employer.

  • What contracting terms are there between employers and domestic laborers?

    The work relationship between a domestic laborer and an employer is regulated by a written contract, where, in case of discrepancy, the Arabic version is the reference. The contract and its translation, if available, are issued in three copies. Each party keeps one copy while the third is kept at the local recruitment office.

  • Contract Fees

    When the contract is signed, 25% of the contract’s value is paid and the remaining value is paid when the domestic laborer arrives.

  • Does the local recruitment office offer any guarantees regarding the domestic laborer that has been selected by the employer?

    The local recruitment office does not offer any guarantees for the laborers chosen by the employer nor does it specify their names in the mediation services contract.

  • Do local recruitment companies receive the domestic laborers?

    Local recruitment companies commit to receiving and hosting the domestic laborers until they are handed over to their employers.

  • Does the recruitment office/company have a maximum time limit for the recruitment duration?

    The maximum recruitment duration is 60 days.

  • Is there a maximum limit for domestic labor fees and wages?

    The Ministry of Labor has issued regulations that have defined the maximum limit for recruitment expenses and domestic labor wages. For more information, kindly visit the following link. (Place link to expenses and wages page here)

  • Calculation of delay fines

    Delay fines are calculated when the contract period ends, which does not exceed 30 days, after which the contract is automatically terminated, the 25% of the contract value which has been previously paid is returned. The Delay fee (under 30 days) Fine value = number of delayed days *100

  • What are the laborer/employer contract terms?

    The employer signs a contract with the domestic laborer which clearly states the following key terms: 1. The job that the domestic laborer is supposed to do. 2. The salary that the employer is supposed to pay. 3. The rights and duties of both parties. 4. The trial period. 5. The contract period and how it can be extended.

  • Is there a standardized contract?

    Yes, there is a standardized contract which can be found on Musaned domestic labor program website and all local recruitment companies.

  • Can the employer terminate the contract during the trial period without bearing any responsibilities?

    An employer can terminate the contract at his own will during the trial period without having to bear any responsibilities if the domestic laborer is proven incompetent by official authorities.

  • What procedures are followed if the contract expires or is terminated for no valid reason?

    If the contract expires, or if either the employer or laborer decide to terminate the contract for no valid reason, then the employer must pay for the laborer’s return flight ticket.

  • What procedures are followed if the contract is terminated by the death of one of the parties?

    The contract is terminated when either the employer or domestic laborer dies. If the employer’s family wishes to keep the laborer then they must refer to the recruitment office in order to change the employer’s name.

  • What procedures are followed when the domestic laborer is absent?

    When the laborer leaves their job, the employer must report their escape to the nearest police department who must ensure the following: 1. Report the escape of the laborer to the Passport General Department so that they may take necessary measures. 2. Inform the recruitment office about the escape in order to ensure that the laborer has not filed a suit against the employer or vice versa. In case of a lawsuit, the recruitment office must inform the Passport General Department. 3. Supply the reporter with a copy of the escape report.

  • How can we make sure that the domestic laborer has not traveled?

    You can visit Absher website to make sure. Just click the following link: https://www.eserve.com.sa/VVSWeb

  • What type of work is the domestic laborer allowed to do?

    The employer must make sure that:
    1.    They do not assign any other jobs than the ones agreed upon in the contract to the domestic worker nor ask them to work for other people except in urgent cases, provided that their tasks are not fundamentally different from their original ones.
    2.    They do not assign tasks that are hazardous to their health and safety or those that are dishonoring or degrading.
    3.    They do not offer their domestic laborers’ services for lease or allow them to work on their own.
     

  • What kind of work must the domestic laborer do?

    The domestic laborer must also make sure that:
    1.    They obey their employer and his or her family’s orders regarding the tasks that they are supposed to do upon agreement and commit to their care.
    2.    They don’t refuse to work or leave their home for no valid reason.
    3.    They don’t work on their own.

  • What should be done if the domestic laborer’s passport is lost? 

    1.    A letter from the employer or their legal representative that is signed and authenticated by the Commercial Chamber stating that the passport is not detained or placed with any governmental authority
    2.    An advertisement notifying of the lost passport published in a local newspaper
    3.    A copy of the lost passport, if available
    4.    A copy of the iqama of the passport holder
    5.    An investigation form on the reasons why the holder had lost their passport that is stamped by the relevant company or employer

  • What are the procedures for requesting a replacement iqama for the one that has been lost?

    1.    Notifying a relevant Passport Department or Police Department when a Passport Department is not available about the lost iqama.
    2.    Presenting a letter from the employer or head of household to the Passport General Department clarifying the reasons behind the loss of the iqama and where it was misplaced. 
    3.    Bringing along a valid passport for the laborer who benefits from the iqama, in addition to a copy of the lost iqama, if available.
    4.    Filling a “lost documentation form” that is available at the Passport General Department.
    5.    Filling an “iqama issuance form” whose data is identical to that of the passport’s and then having it signed and stamped by the employer.
    6.    If the remaining iqama period is one year or less, a one-year iqama fee of 500 SR needs to paid through Sadad.
    7.    Providing two recent (6×4) color photographs.
    8.    In case of failing to report the loss within 24 hours, a minimum fine of 1000 SR would then need to paid, according to item 61.
    9.    Fingerprints must be registered.

    For more information, please visit the following link:

    http://www.gdp.gov.sa/sites/pgd/ar-SA/Procedures/ForeignProcedures/LostIqama/Pages/default.aspx

  • What wage must the employer promise to pay, when and how? 

    The employer must commit to: 
    1.    Paying the agreed upon wage at the end of every hijri month unless both parties agree otherwise – in writing.
    2.    Paying the wage and other due payments in cash or check and documenting their payment in writing unless the laborer wishes to have their salary transferred to a specific bank account.

  • Is it permissible to deduct from the domestic laborer’s salary and, if yes, in which cases?

    It is only permissible to deduct from the laborer’s salary in the following cases, provided that the value deducted does not exceed half their salary:
    1.    The cost of things they damaged either on purpose or as a result of neglect.
    2.    An advancement payment the employer had provided.
    3.    The execution of a court order or a decision issued against the laborer unless there’s an article that states that this deduction exceeds half their salary.

  • When is the domestic laborer given their end-of-service reward?

    The domestic laborer is given their end-of-service reward, which is equal to a month’s salary if they had spent four consecutive years at their employer’s.

  • Should an employer find housing for the domestic laborer?

    The employer must find suitable housing for the domestic laborer.

  • Should a domestic laborer be given breaks on a daily basis?

    The employer must allow the laborer some time to relax that is not less than nine hours a day.

  • Should a domestic laborer be given a weekly break?

    A domestic laborer may be given one day off if both parties agree on that in the contract.

  • Is a domestic laborer allowed a sick leave?

    A domestic laborer is allowed a paid sick leave that does not exceed thirty days a year as per a medical report that proves their need for a vacation.

  • Is a domestic laborer allowed a vacation when their contract is renewed?

    A domestic laborer is allowed a one-month paid vacation if they had completed two years at the employer’s and wish to renew their contract for a similar duration.

  • Is it possible to bring the domestic laborer along when traveling?

    Yes, provided that the employer:
    1-    Gets an exit and entry visa for their domestic laborer through the Absher website
    2-    Gets a visa from their destination country through its embassy.

  • What healthcare should be provided to the domestic laborer?

    Healthcare should be provided according to the rules and regulations of the Kingdom of Saudi Arabia.

  • What are the laborer’s obligations towards safeguarding properties in the house?

    The domestic laborer must safeguard their employer’s and his or her family’s properties.

  • What are the laborer’s obligations towards their employer and his or her family’s safety and privacy?

    The domestic laborer must refrain from: 
    1.    Harming their employer’s family members including children and the elderly.
    2.    Exposing their employer and his or her family members’ secrets which they may find out about being a part of the household.
    3.    Offending the employer and his or her family and interfering in their affairs.

  • What penalties does the employer face for violations?

    An employer who violates any item in this regulation, and other regulations, must face the following: 
    1-    Pay a minimum fine of 2000 SR or be prohibited from recruiting domestic laborers for one year, or both.
    2-    If the violation is repeated then they shall either pay a fine ranging between 2000 SR and 5000 SR, or they shall be prohibited from recruiting domestic laborers for three years, or both.
    3-    If the violation is repeated a third time, then they shall be prohibited from recruiting domestic laborers permanently. 
    4-    The penalties are multiplied in proportion to the employer’s violations.

  • What penalties does the domestic laborer face for violations?

    A domestic laborer who violates any item in this regulation, and other regulations, must face the following: 
    1.    Pay a fine that does not exceed 2000 SR or be prohibited from working in the Kingdom permanently, or both.
    2.    The penalties are multiplied in proportion to the laborer’s violations.
    The domestic laborer must also pay for all expenses of returning to his or her country. In case they have no money to pay for their fines then they shall be deported to their countries at the government’s expense.

  • Where do paid fines go?

    Fines go to a designated bank account that covers expenses related to offering shelter and deporting female housekeepers and male workers, as instructed by the Minister of Labor.

  • What relevant authority is responsible for handling complaints and conflicts?

    Provided that other regulations are not violated, recruitment offices are responsible for handling complaints and detecting violations that both employer and laborer commit.

  • Should the employer be present in person in case a lawsuit is filed against them?

    The employer must present themselves - in person or through a legal representative – to the committee who will look into the complaint filed against them, according to a specific time schedule.