FAQ

We are here to explain and answer all the questions you have

Question:
What should I have to do before applying for a domestic laborer visa?

Question:
How to pay for visa issuing fee?

Question:
Is there an age limit for the requester?

Question:
Does Musaned system supports visa issuing for people with special needs?

Question:
Does the system show all visas under my name?

Question:
Who Are the Musaned domestic labor leasing Portal Beneficiaries?

Question:
How Can IC’s or a PRO Register in the Portal?

Question:
Can Individuals Register and Display Their Profiles on the Portal?

Question:
What Is the Service Payment Mechanism Adopted?

Question:
What are the types of leasing notices?

Question:
What Is the Difference between a Contract and a Notice?

Question:
How can the IC or PRO issue notices?

Question:
What is the difference between the fees of the visa and the cost of the electronic service for issuing visa?

Question:
Are there free channels for domestic worker visas?

Question:
How can you refund the costs of issuing the e-Visa?

Question:
Who Are the Musaned domestic labor leasing Portal Beneficiaries?

Question:
How Can IC’s or a PRO Register in the Portal?

Question:
Can Individuals Register and Display Their Profiles on the Portal?

Question:
What Is the Service Payment Mechanism Adopted?

Question:
What are the types of leasing notices?

Question:
What Is the Difference between a Contract and a Notice?

Question:
How can the IC or PRO issue notices?

Question:
What is the domestic labor wages protection system?

Question:
What is the domestic worker payroll card?

Question:
Should the payroll card be issued before or after updating the contract information?

Question:
What are the channels provided to update domestic workers’ contacts information?

Question:
How to update domestic workers’ contract information?

Question:
How to issue the domestic workers’ payroll card?

Question:
Who is responsible of issuing the domestic workers’ payroll card?

Question:
What are the procedures for issuing a salary card for domestic workers?

Question:
What is the amount of the monthly wage that must be specified in the contract updating form?

Question:
Must the employer print out or obtain a hardcopy of the updated contract?

Question:
Is the updating of the domestic workers’ contract information mandatory?

Question:
Is it mandatory to updating the existing domestic workers’ contracts information and issue their prepaid payroll cards or only new ones?

Question:
Is it required to wire transfer the whole amount of the monthly wage?

Question:
Is it possible to transfer the salary of domestic workers directly to a bank account outside Saudi Arabia?

Question:
I do not have a domestic worker’s contract; how can I update it?

Question:
Is it mandatory to confirm the wire transfer of the monthly wage via Musaned online portal after updating the domestic worker’s contract information?

Question:
Is there a fee on updating the data of domestic labor contracts service through a Musaned portal?

Question:
What is the duration of the domestic labor probation period?

Question:
Is it permitted to place the domestic labor under probation more than once?

Question:
What are the contracting conditions between the employer & the domestic labor?

Question:
What are the main components of the contract between the employer & the domestic Labor?

Question:
Can the employer terminate the contract during the probation period without being held responsible?

Question:
What is the process to be taken in case the contract has been expired or terminated for an illegal reason?

Question:
What is the process to be taken in case the contract has terminated for the death of one of the parties?

Question:
What work should be given to the domestic labor?

Question:
What work should the domestic labor abide by?

Question:
What is the wage that the employer should pay to the domestic labor? How & when shall he pay it?

Question:
Is it permitted to deduct from the wage of the domestic labor in any case?

Question:
When is the domestic labor eligible for end of service benefit?

Question:
How many hours of daily rest should the domestic labor be given?

Question:
Should the employer give the domestic labor weekly rest?

Question:
What medical care should the employer provide for the domestic labor?

Question:
What are the obligations of the domestic labor toward the property of the employer?

Question:
What are the obligations of the domestic labor toward the safety & privacy of the employer & his family?

Question:
What are the obligations of the domestic labor toward the religion of the employer?